POLICIES

SHIPPING CHARGES: Shipping rates are automatically calculated real time at the time of checkout.

PLACING ORDERS BY MAIL:  If you place your order by mail please add your items to the shopping cart, calculate shipping charges, then proceed to payment page. Print this page, complete and mail with order.

ORDER FULFILLMENT TIME:
Most items are custom made to order, so please allow 3-5 days for shipment of small items such as suncatchers. Lamps and panels can take anywhere from two to six weeks or longer to complete depending on our production schedule. You will be advised of the estimated completion date and estimated shipping date. We will also notify you when your order is shipped to you.

Please let us know of you need something by a certain date and we will make every effort to meet your deadline. For gifts and birthdays we will also do free gift wrapping and will include a handwritten card from you. Just let us know what you need.

DAMAGED MERCHANDISE:
We do our best to ensure that your order is perfect when you receive it.  Each order is inspected and hand packaged and is free of defects when it is shipped.  If an item is damaged in shipping please contact us either by email or phone and let us know.  Unless otherwise instructed, the damaged item MUST BE RETURNED before a replacement will be sent or a refund issued. 

RETURN POLICY/SATISFACTION GUARANTEE:
If you're not completely satisfied with your purchase, just return it for a full refund within 30 days. Full refunds for the cost of the items will be issued (less S&H) if the items are in sellable condition. Items that are used, damaged, or are in poor condition will not be accepted for refund. We advise you to insure your return for the full value in the event an item is damaged in shipment.

PRIVACY POLICY:
We respect your right to privacy. Any information you give us is strictly confidential. We do not exchange, share, sell or rent any of the information we obtain from you with anyone. Our site uses a secure shopping cart with SSL encryption to process your information and that information is used solely for order processing and fulfillment. We do not send you any unsolicited e-mail ads or site update information unless you have subscribed to our mailing list. We want you to know that you can shop with us with confidence. Earning your confidence and trust is essential to our continued success.

If you have any questions about these policies, please contact us either by phone or e-mail at: